Common Questions

You can begin by contacting our clinical director, Carli, or reaching out directly to any of our therapists. We also offer confidential online booking through the Jane App, allowing you to schedule or re-book sessions at your convenience. Many clients choose to set up recurring sessions at a frequency that works for them, or re-book at the end of a session or via email.

Yes, we offer a free 15-20 minute consultation to help you determine if our services are a good fit for your needs. This is an opportunity to discuss your concerns, ask questions, and get a sense of how we work together.

Your first session will be a gentle introduction to the therapeutic process. We’ll discuss what brings you to therapy, explore your goals, and begin to build a trusting relationship. You can expect a calm, judgment-free space where you can talk at your own pace.

Absolutely! Your privacy is very important to us, and we will not share your information without your consent. There are some situations where we are legally required to share information to keep you or others safe:

• Vulnerable Individuals: If there are reasonable grounds to suspect abuse or neglect involving children, older adults, or others at higher risk.

• Risk of Serious Harm: If you or someone else may be seriously harmed.

• Legal Requirements: If a court, tribunal, or authorized investigation requires disclosure.

• Emergencies: If you are incapacitated and someone needs to be contacted for your safety.

• Investigations: If disclosure is required for a lawful inspection or investigation.

We will always discuss these limits with you, and your therapist will make every attempt to involve you in the process.

Bring anything that helps you feel comfortable and supported. This might include water, a journal, a blanket, stuffed animal, or a fidget toy. Some clients also bring snacks if they have back-to-back commitments. If you have specific needs, feel free to discuss them with your therapist.

Please note we ask that you don’t bring alcohol, cannabis, or other mood-altering substances to your sessions. If you arrive impaired, ethically we will need to reschedule the appointment, as these substances can affect your ability to fully engage and reduce the effectiveness of therapy.

Each therapy session is 50 minutes of face-to-face time, with an additional 10 minutes between sessions for clinical documentation as required by the College of Registered Psychotherapists of Ontario.

No, you do not need a referral to start therapy with us. You can reach out directly to schedule an appointment.

It’s completely normal to seek a better fit. We take an integrative, client-centered approach, tailoring our methods to meet your unique needs. If you’re interested, we can incorporate aspects of Cognitive Behavioral Therapy (CBT), mindfulness practices, or other modalities to support your healing journey.

Psychotherapy sessions are private-pay, but many clients can submit receipts to their insurance provider for partial coverage. While psychotherapy is not covered by OHIP, we’re happy to provide receipts and answer questions about insurance or payment options.

All personal health information is stored securely according to College of Registered Psychotherapists of Ontario standards.

You are never required to discuss anything you’re not ready to talk about, and your therapist will work with you at a pace that feels safe and comfortable.

Sessions can be booked online or via email, and recurring appointments are available for convenience. If you need to cancel or reschedule, please provide advance notice so we can accommodate your needs and offer the slot to another client. Session times are flexible and scheduled based on your availability.